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REFUND & CANCELLATION

Cancellation and refund rules

Eligibility depends on the service status, payment record and the conditions below.

Last updated: 8 August 2026

Doctor consultation

  • Cancelling at least 2 hours before the appointment may qualify for a full refund or reschedule.
  • A later cancellation may qualify for one reschedule within 7 days.
  • The doctor waits up to 10 minutes for a patient; a missed appointment may qualify for one reschedule.
  • Doctor unavailability or a verified technical failure qualifies for a refund or reschedule.
  • A completed consultation or issued prescription is normally non-refundable, except for duplicate payment or a verified service failure.

Lab tests

  • A paid booking can be cancelled before sample collection.
  • After collection or processing begins, a refund is limited to duplicate payment or the lab being unable to perform the test.
  • If recollection is required, the lab should explain the reason and next step.

Medicines

  • An order may be cancelled before dispatch.
  • Correctly supplied medicines are normally not returnable for safety reasons.
  • Report a wrong, damaged, expired or unsealed item within 24 hours with a photo and order reference.

Home care

  • Cancellation before provider acceptance and travel may qualify for a full refund or reschedule.
  • A disclosed travel fee may be deducted after a provider begins travelling.
  • Provider non-attendance or inability to find an eligible replacement qualifies for a refund or alternative.
  • Completed services are non-refundable; unused future service periods are reviewed against attendance and agreed terms.
  • No charge is taken for a clinical procedure found unsuitable during the required review.

Refund timing and contact

Approved refunds return to the original payment method. DeoriCare normally begins processing within two working days; a bank may take 5–10 working days to post the amount. Call or WhatsApp 9244046474 with the booking reference and reason. Do not share private health information publicly.