Doctor consultations
- Cancel at least 2 hours before the appointment for a full refund or a new appointment time.
- With less notice, one reschedule may be offered and remain valid for up to 7 days.
- The doctor will wait 10 minutes for a patient who has not joined. One reschedule may then be offered.
- A completed consultation or one for which a prescription has been issued cannot be cancelled.
Lab tests
- A paid booking may be cancelled before sample collection.
- Once sample collection or test processing begins, the booking cannot normally be cancelled. Any eligible refund is handled under the Refund Policy.
Medicine requests
- A medicine request may be cancelled before dispatch.
- After dispatch, cancellation is not normally available and correctly supplied medicines are generally not returnable for safety reasons.
Home care
- Cancel before the provider accepts the request and starts the visit to request a full refund or a new appointment.
- If a provider is already travelling, only a travel charge that was disclosed in advance and allowed by the current policy may be deducted.
- A completed service cannot be cancelled.
How to cancel
Use My Health when the cancellation action is available, or call or WhatsApp 9244046474 with the booking reference and reason. A request is not treated as cancelled until its status is confirmed.